Positive ID are proud to stand out from the competition with standards of service that exceed the norm.
Positive ID provide on-going support to our label customers and particularly pride ourselves on our remote support and service for any label printer owners. When selling sandwich label printers, we provide remote installation as standard to all our customers along with an initial training session over the internet free of charge. As a result, many of our customers get to know Pete Howells, our in house technician.
Our long standing customer Nick Adams found himself in a pickle on Saturday 25th June, when his printer became damaged as a result of heavy use. The only solution was a replacement and it was required double-quick to fulfill an order he had to label the following day.
Having direct access to Pete, Nick called and asked if we could help. Never one to see a customer lose an order on our account, Pete dashed to the office and took a replacement printer from the store to the customer direct. After an exchange of flowers for Pete’s better half, the new sandwich label printer was duly installed along with a refresher course of modifying sandwich labels.
Positive ID sell a range of desktop and industrial direct thermal and thermal transfer label printers to serve the catering industry along with many other applications such as warehousing, chemicals and distribution. We specialise in TSC printers but also support label customers with other systems in situ. We can offer on site support and remote support as a complimentary service.
Positive ID Labelling recommend Label Direct and EnLabel software and can help and advise prospective and current customers on any aspect of their labelling requirements.
We also offer a full and comprehensive range hand label guns that can have pre-printed labels made to order to fit your exact needs.Contact us to discuss your needs:
To find out more information don’t hesitate to contact us via our telephone number or the contact form below.
Call us on 01332 864895.